Service Integration
1. Maintenance of customers' equipment and systems that are out of their vendors' guarantee periods.
2. Total service provided to the customers who want their systems to be totally serv ic ed by a single company.
3. Software system integration and service for the customers who have difficulties in integrating software from multi vendors.
4. The specific IT service items include:
• The outsourcing service for IT system operation and maintenance: Providing total operation and maintenance service for the customer's IT system
• Network optimization, management and rebuilding: Professional special service
• System immigration, upgrading and rebuilding: Professional special service
• Network management and network storage management: Professional special service
Successful Cases
SinoTrans, Beiren Printing Machinery, IKEA China, China Aviation International Technology Support, and Beijing Administration of Foreign Exchange. 
IT Outsourcing Service
IT Outsourcing for Offices
1.Check of System Initialization
2.Hardware Troubleshooting
3.Hardware Upgrading
4.Installation of Standard Software
5.Anti-Virus System Support
6.Network System Support
7.System Daily Maintenance
8.Consultation Service
Outsourcing Service for Host System
1.Hardware Maintenance
2.Installation Sevice
3. System Maintenance
• System Installation
• System Upgrading
• System Optimization and Installation
• System High-Availability Maintenance
4.System Immigration
5.Database Maintenance
6.Data Storage and Management
Outsourcing Service for Network Management Systems
1. HP OpenView Product Consultation
2. HP OpenView Product Selection and Scheme Planning
3. HP OpenView On-site Installation and Implementation
4. HP OpenView Product Customization and Development
5. HP OpenView Product Integration with Products from Third Parties
6. HP OpenView Product Training
7. HP OpenView Product Upgrading
8. HP OpenView Product Application Technical Support
9. ITSM Consultation and Implementation Service Modes
1. Telephone
2. Network
3. On-site
4. Customer Visit
5. Special Assigned Person
6. Customized Service
Response Time
| Service
Level* |
Support
Type |
Service
Time |
On-site
Response Time |
| Level Ⅰ |
Critical Business |
7*24 |
4 Hours |
| Level Ⅱ |
Key Business |
5*8 |
4 Hours |
| Level Ⅲ |
Common Service |
5*8 |
next working day |
| |
Customized Service |
Customized to clients'
needs |
Customized to clients'
needs |
* Clients can choose the service level according to the criticalities of their application systems.
Ways for Purchasing the Service
• By Hour
• By Year
• By Item
• Others
Successful Cases
Beijing Telecom, China Netcom, Beijing Telegraph Office, Headquarters of China Unicom, and Beijing Administration of Foreign Exchange.
Contact Us
Wang Bei
Tel: 010-64689391 64689392 ext 212 13910833159
Email: bei.wang@epro.com.cn
Jia Siwei
Tel: 010-64689391 64689392 ext 312 13601065138
Email: siwei.jia@epro.com.cn
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